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Career Details

Senior / Executive, Customer Service
Closing Date : 30 Jun 2018

The Role


You will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. You will conduct daily briefings to the Customer Service Officers to ensure that mall/tenant-related information is properly disseminated. You will also plan and manage the duty roster; and recommend and arrange suitable training/courses for the team without compromising operations. You will work closely with the Assistant Manager, Customer Service to formulate and implement tracking sheets to ensure check and balance of all premiums and/or vouchers issued to the department; and manage the sale of vouchers You will attend and respond to feedback received across all platforms within the stipulated timeframe; and liaise with tenants on acceptance of mall vouchers and ensure that decals are prominently displayed within the premises. Other responsibilities include monitoring inventory usage at the Customer Service Counters and updating all loyalty programme-related platforms when there are any changes to participating tenants.


The Person


You should possess a Degree in Marketing Communications or Hospitality with at least 3 years’ relevant experience in the shopping mall / retail industry. To succeed in this role, you should be self-motivated, independent and meticulous with a keen eye for details. You should possess excellent written and verbal communication skills, and able to perform well under pressure in a fast-paced environment with minimal supervision. Candidates with relevant customer service/concierge team lead experience in a retail mall will be advantageous.

Specialization : Customer Service
Type of Employment : Regular Full-Time
Minimum Experience : 3 Years
Work Location : Singapore

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