Manager / Assistant Manager, Retail Facilities Operations (Based in Petaling Jaya, Malaysia)

The Role

This position will be responsible to lead a team in managing the overall operations of a portfolio of the assigned properties, enhancing the value of the properties through well maintained and efficiently run facilities through effective cost management.

Job Responsibilities

• Oversee the strategic planning and budgeting for operations and maintenance on an annual basis.
• Periodic monitoring and reviewing of policies and systems to ensure relevancy, and initiate changes where necessary to improve the property management processes and procedures.
• Manage cyclical repairs and improvement projects, handle term-contracts and oversee minor capital project management.
• Purview on security management and manage contractors providing various types of services at our properties.
• Act as Chief Liaison with tenants and regulatory authorities, handle and coordinate resolution of complaints, and provide guidance and expertise to the team on the ground in resolving issues.
• Provide solutions for challenges faced by the team, and ensure overall compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
• Provide oversight on the plan and implement system audits, look into continuous process improvements and ensure timely management reporting.

Job Requirements

• Degree in Building, Real Estate, Facilities Management or related Engineering discipline.
• At least 7 years of relevant experiences and knowledge of all phases of property management, as well as procurement of property management services.
• Possess sound knowledge of M&E systems and building services.
• Certification as a Fire Safety Manager will be an added advantage.
• Excellent team player with excellent planning, communication and good interpersonal skills are essential.
• Equipped with strong leadership and project management skills, including budgeting and forecasting.
• Ability to be ready 24/7 and to manage operations and projects simultaneously in a fast-paced environment.