(Associate) Manager, Property Management, Western Europe (Based in Amsterdam)

The Role

This position will be for carrying the responsibility to manage overall operations of a combined logistics and office portfolio, enhancing the value of the properties through well maintained and efficiently run facilities through effective cost management.

Job Responsibilities

• Responsible to manage in-house and external Property Managers team members in such manner that all our tenants and (internal/external) stakeholders are receiving best in class service delivery in line with Mapletree policy and procedures.
• Liaise with all relevant stakeholders in such manner that Mapletree can deliver its Property Management services at full potential and in most efficient way.
• Implementation of Mapletree policy and procedures on the portfolio ensuring compliance to Mapletree standard operating procedures.
• Ensuring external and internal reporting streams are delivered in line with Group requirements.
• Responsible for budgeting and expense tracking across the designated portfolio.
• Lead both internal and external teams to ensure compliance on Group procurement policy across the designated portfolio.
• Assisting with rolling out the ESG strategy across the designated portfolio.
• Act as key liaison with tenants and regulatory authorities, handle, and coordinate resolution of complaints, and provide guidance and expertise to the teams on the ground in resolving issues.
• Provide solutions for challenges faced by the team and ensure compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
• Provide suggestions on continuous process improvements and support the VP Property Management in further developing the Property Management department.

Job Requirements

• Possess a degree in Building, Real Estate, Facilities Management, or related engineering discipline.
• Between 3 to 5 years of relevant experience and knowledge of all phases of property management and procurement of property management services.
• Possess sound knowledge of key areas in property management (service charges, budgeting, procurement).
• Excellent team player with strong planning, communication and good interpersonal skills are essential.
• Ability to be proactive and to manage operations and projects simultaneously in a fast-paced environment.
• Ideally can demonstrate professional working experiences in other markets.