Senior Administrator, Student Housing

The Role

This position provides high‑quality administrative, operational and reporting support to the Student Housing team within Mapletree’s Europe Business Unit, working closely with colleagues across Asset Management, Property Management, Development, Finance, Legal and other corporate functions.

The role requires strong organisational capability, attention to detail and the ability to operate effectively within a fast‑paced real estate environment. Prior experience in property management or the broader real estate sector is strongly preferred.

Job Responsibilities

Operational & Administrative Support

• Provide day‑to‑day administrative support to the Student Housing team, ensuring efficient workflow and adherence to internal processes.
• Support the preparation, formatting and coordination of internal and external reporting, including:
• updating trackers, dashboards and reporting schedules;
• collating operational data from Property Management partners;
• basic market research where required;
• ensuring all outputs meet Mapletree’s presentation and accuracy standards.
• Assist in the production and maintenance of internal documentation, presentations and materials required for investment, asset management or operational reviews.
• Manage procurement and vendor‑related processes in line with company policies, including:
• creating purchase requisitions;
• preparing goods‑received notes;
• assisting with contract administration for term contracts;
• ensuring compliance with internal approval workflows.

Document & Information Management

• Maintain well‑structured digital filing systems, ensuring documents, contracts and reports are stored correctly and can be retrieved easily.
• Coordinate document flow between internal departments (e.g., Legal, Finance, Property Management, Treasury) and external stakeholders.
• Support the team in ensuring adherence to document‑retention policies and audit requirements.

Stakeholder & Vendor Coordination

• Liaise with external consultants and service providers (including Property/Facilities Management partners, lettings agents, planning consultants, business‑rates consultants and solicitors), ensuring timely follow‑up on information requests and actions.
• Provide colleagues across the wider UK and regional teams with relevant information, data or documentation when requested.

Team & Office Support

• Contribute to a positive team culture by supporting cross‑team collaboration and information flow.
• Work closely with other administrative colleagues to maintain a consistent level of support across the UK business, including reception or general office support when required.

Job Requirements

• Minimum of two (2) years’ experience in an administrative or coordination role, ideally within property management, PBSA, real estate, or a related built‑environment sector.
• Excellent command of spoken and written English.
• Strong organisational skills, attention to detail and the ability to multi‑task effectively.
• A proactive, solutions‑oriented approach with the ability to remain calm and professional under pressure.
• Comfortable working with numerical data and supporting basic analysis.
• High level of proficiency in MS Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Ability to build effective working relationships with internal stakeholders and external partners.