Executive, Operations (Based in Petaling Jaya, Malaysia)

Employment Type:  Permanent
Location:  Malaysia

The Role


This position is responsible to handle the operations for a retail property in Petaling Jaya. 

Job Responsibilities


  • Manage the soft services operations of the mall which include security and safety, carpark, cleaning, waste disposal, pest control and landscaping.
  • Ensure the soft services vendors perform their services according to contractual scope and meet KPI targets, such as daily manpower deployment as per contract, timely report submissions, works are performed according to schedule.
  • Be the point of contact with local authorities on any criminal activities that might happen in the mall e.g. shoplifting.
  • Identify and investigate incidents of security breaches and prepare incident reports.
  • Ensure the Security System, CCTV System, Public Address system, Carpark Barrier and Payment system are working properly at all times and any faulty equipment shall be identified and repaired/replaced promptly.
  • Ensure all soft services contracts are renewed on time by working with Procurement on tender requirements and participate in the tender process. Coordinate and scope specifications for the execution of Procurement activities within the team.
  • Maintain the mall premises and property (external and internal) in top condition by routinely inspecting the premises with vendors and working closely with Maintenance team.
  • Assist in addressing feedback and complaints related to cleanliness, faulty water supply fixtures, damaged walls/ceiling/floor/doors etc.
  • Attend to emergencies which include car park equipment break downs, health related situations, bomb threats and fire alarms.
  • Track and ensure the expenses are managed within the approved budget whilst retaining efficiency and quality.
  • Perform all tasks in strict compliance to company SOPs and take on any other tasks as assigned by management.

Job Requirements


  • Degree in Building Services, Real Estate Management or a related discipline.
  • At least 2 years of relevant experiences in property management, conversant with local building codes and regulations.
  • Possess sound knowledge of potential work hazards, safety procedures and public safety matters.
  • Possess good working knowledge of modern building, plumbing and sanitary, as well as mechanical and electrical principles and procedures.
  • Proficient in MS Office Applications (Word, PowerPoint and Excel). 
  • Excellent team player with strong initiatives, communication and interpersonal skills.