Manager / Assistant Manager, Retail Facilities Operations (Based in Petaling Jaya, Malaysia)

Employment Type:  Permanent
Location:  Malaysia

The Role


This position will be responsible to lead a team in managing the overall operations of a portfolio of the assigned properties, enhancing the value of the properties through well maintained and efficiently run facilities through effective cost management.

Job Responsibilities


  • Oversee the strategic planning and budgeting for operations and maintenance on an annual basis.
  • Periodic monitoring and reviewing of policies and systems to ensure relevancy, and initiate changes where necessary to improve the property management processes and procedures.
  • Manage cyclical repairs and improvement projects, handle term-contracts and oversee minor capital project management.
  • Purview on security management and manage contractors providing various types of services at our properties.
  • Act as Chief Liaison with tenants and regulatory authorities, handle and coordinate resolution of complaints, and provide guidance and expertise to the team on the ground in resolving issues.
  • Provide solutions for challenges faced by the team, and ensure overall compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
  • Provide oversight on the plan and implement system audits, look into continuous process improvements and ensure timely management reporting.

Job Requirements


  • Degree in Building, Real Estate, Facilities Management or related Engineering discipline.
  • At least 7 years of relevant experiences and knowledge of all phases of property management, as well as procurement of property management services.
  • Possess sound knowledge of M&E systems and building services.
  • Certification as a Fire Safety Manager will be an added advantage.
  • Excellent team player with excellent planning, communication and good interpersonal skills are essential.
  • Equipped with strong leadership and project management skills, including budgeting and forecasting.
  • Ability to be ready 24/7 and to manage operations and projects simultaneously in a fast-paced environment.