Assistant Manager / Manager, Information Systems & Technology (Infrastructure Network)

The Role

This position will work with a team of network engineers to deliver network projects and provide operational support for Mapletree Group, ensuring seamless support for business growth. The primary responsibilities entail overseeing network architecture, policies, standard operating procedures, project management, operations, and vendor management to ensure both availability and security.

Job Responsibilities

• Responsible for overseeing the global network while maintaining a hands-on technical role.
• Responsible to support network initiatives to ensure that the network infrastructure aligns with Mapletree Group's digitalisation efforts. This includes enhancing operational efficiency, building capabilities, and meeting compliance requirements.
• Assist on network infrastructure design, and working on policies and procedures for continuous governance of the global network for both on-Premise and Cloud.
• Ensure the availability and security of the network and its systems.
• Review of operational tasks include Incident Management, Service Requests, Change Requests, and Problem Management.  
• Working with the team of network engineers and outsourced vendors to ensure that networks meet the operational requirements. This includes organizing and, when necessary, providing off-hours support for critical network issues.  
• Support IT teams like SAP Basis, Network, and applications to deliver IT project solutions. Collaborate with various disciplines to meet multi-disciplinary project requirements. 
• Provide first and second level support for corporate network and voice infrastructure, as well as technical support to resolve any network and voice-related issues. 
• Proficient in supporting Teams Phone, conducting network security reviews, patching, and audits. Responsibilities include configuring firewall rules, reviewing logs, and managing perimeter security. 
• Provide monthly/quarterly security reports. Review and recommend processes to manage operations efficiently. 
• Maintain SLA and ensure service quality; familiarity with Teams Phone, Cisco VOIP and UC setup. Experience in multi-vendor VOIP setup is advantageous. 
• Managing vendors and ensuring tasks are executed correctly.
• Responsible for acquiring network equipment and services, maintaining billing records, tracking contract expiration dates, and coordinating payments.
• Updating policies and SOPs, managing equipment inventory, preparing status reports for management, and handling corporate administrative procedures.

Job Requirements

• Degree in Information Technology and a Cisco Certified Network Associate certification.
• Over 10 years of hands-on experience in IT networking and infrastructure support.
• Expert in Cisco Networking, Teams Phone, Palo Alto, and Fortinet.
• Expert in hyperscalers’ networking, such as AWS, Azure, and Alibaba Cloud.
• A team-oriented self-starter with the ability to work independently in a fast-paced environment. Experienced IT professional with a clear understanding of IT operations and experience in optimizing these operations.
• Proficient in SDN, WIFI, WAN, SDWAN, BGP, MPLS, and network protocols. Capable of managing firewalls and conducting security investigations. Collaborates effectively with other disciplines to meet project requirements. 
• Candidates with Mandarin language proficiency preferred (able to understand, speak, read and write) to manage chinese stakeholders.
  
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