Manager, IS&T (Business Process Automation) (Based in Singapore)

The Role

This position is a Business Analyst role for business processes automation projects, enhancements, and support. This role will be expected to manage external vendors and be part of the shortlisting process.

Job Responsibilities

• Manage relevant BPA and related vendors and ensure quality and performance of vendors
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Work closely with business teams to develop list of efficiency and automation projects and monitor the deliveries
• Evaluate the processes, internal workflows, and business user needs for businesses process automation (BPA)
• Conduct meetings/workshops to analyze, (re)design, model and map processes with process and system owners.
• Collect relevant information through the mapping of different business processes for analysis and design of BPA 
• Conduct activities that can help in the development of better process engineering.
• Inspect business processes, identify flaws, and find ways to improve them through BPA
• Examine the best practices of businesses and technological developments to automate and streamline business processes efficiently
• Ensure process mapping and re-engineering outcomes adhere to business and organizational policies and manage any risk impacts

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• Collaborate with development team or IT vendors, and business users for the development of new process designs
• Document all business process modelling and automation for future use.
• Oversee implementation of BPA projects from beginning to completion.
• Lead requirements workshops for relevant documentations delivery (eg. requirement matrixes, design and functional specifications, proposals, etc.)
• Lead test phases, report progress, track issues and follow-up with development team for timely issues resolution 
• Manage change requests and support cases of BPA and related areas, dashboard and reports with technical team
• Interpret and define process and system metrics data for BPA
• Achieve KPIs and efficiency of BPA and related scope
• Proactively identify and address potential risks that could impact project delivery and collaborate with stakeholders to mitigate these risks.
• Efficiently communicate project progress updates to various levels within IT and across business units
• Prepare and present project management documents for business process automation or related projects 
• Ensure effective project governance and delivery of project

Job Requirements

• Bachelor or Master Degree in Information Technology/Systems, Business, Computer Science or a related field 
• Proven track record of successfully completed at least 4 end-to-end implementation of major IT projects, of which, at least 2 were in business/system process re-engineering and automation
• IT Business Analyst experiences is a must
• CBAP, Business Process Management Certification or Six Sigma Belts preferred
• PMP or Scrum Master Certification preferred
• Workflow automation development experiences preferred
• Excellence in organization, accountability, responsibility and following up
• Capability in business process streamlining and re-engineering for efficiency and productivity
• Ability to work hand-in-hand and be the conduit between development team, IT vendors and business stakeholders

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Ability to work hand-in-hand and be the conduit between development team, IT vendors and business stakeholders
Proficient in stakeholder management
Effective verbal and written communication abilities
Ability to work in changing environment and the capacity to prioritize, multitask and maintaining service qualities
Experience in project management and delivery
Excellent interpersonal, influencing, and negotiation skills
Ability to deliver effective presentation and influence at multi-levels of the organization
Knowledge in process improvement and re-engineering methodologies.
Well versed in system project management methodologies
Proficiency in using tools for project planning, monitoring, and tracking
Experience in Real Estate/Property industry
 

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