Manager, IS&T (CRM System) (Based in Singapore)
The Role
This is a role based in the Information Systems (IT) team and you will be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.
Job Responsibilities
1. System Administration Support:
- Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
- Customize the CRM platform by creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
2. Data Analysis and Reporting:
- Analyze data and create reports to gain insights into team operations and productivity.
- Leverage CRM data to enhance customer engagement and retention.
3. Integration and Collaboration:
- Coordinate and support integrations with third-party applications, including SAP, MRI & other ERP System.
- Collaborate with sales and marketing teams to develop effective CRM strategies.
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4. User Experience Enhancement:
- Ensure the CRM platform is tailored to the organization’s needs.
- Focus on streamlining processes and maintaining data integrity.
- Enable teams to work more efficiently by leveraging the CRM system effectively.
5. Project Management:
- Lead CRM-related projects, ensuring timely delivery and adherence to project milestones.
- Define project scope, objectives, and success criteria.
- Coordinate cross-functional teams and manage project resources.
6. Training and Documentation:
- Develop training materials and conduct training sessions for CRM users.
- Create user guides and documentation to assist users in navigating the CRM system effectively.
- Develop other project required documentations.
Job Requirements
- Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) and project management certification
- Proven experience in CRM administration and configuration, with 4-7 years of working experience.
- Complete at least 1-3 end-to-end Full implementation cycle and projects over 100 users
- Excellent and proven interpersonal skills, and strong stakeholder engagement skills with the ability to influence/persuade as well as engender trust and respect.
- Demonstrable experience of applying effective problem identification and problem-solving techniques
- Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
- Proficiency in Power BI for data visualization and reporting.
- Experience with SAP and other ERP System integration is a plus.
- Experience with development skill is a plus.
- Demonstrable understanding of data platform technology landscape and CRM technologies.
- Excellent communication and collaboration skills.
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