Manager, IS&T (CRM System) (Based in Singapore)

The Role

This is a role based in the Information Systems (IT) team and you will be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.

Job Responsibilities

1.    System Administration Support:

• Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
• Customize the CRM platform by creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.

2.    Data Analysis and Reporting:

• Analyze data and create reports to gain insights into team operations and productivity.
• Leverage CRM data to enhance customer engagement and retention.

3.    Integration and Collaboration:

• Coordinate and support integrations with third-party applications, including SAP, MRI & other ERP System.
• Collaborate with sales and marketing teams to develop effective CRM strategies.

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4.    User Experience Enhancement:

• Ensure the CRM platform is tailored to the organization’s needs.
• Focus on streamlining processes and maintaining data integrity.
• Enable teams to work more efficiently by leveraging the CRM system effectively.

5.    Project Management:

• Lead CRM-related projects, ensuring timely delivery and adherence to project milestones.
• Define project scope, objectives, and success criteria.
• Coordinate cross-functional teams and manage project resources.

6.    Training and Documentation:

• Develop training materials and conduct training sessions for CRM users.
• Create user guides and documentation to assist users in navigating the CRM system effectively.
• Develop other project required documentations.

Job Requirements

• Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) and project management certification 
• Proven experience in CRM administration and configuration, with 4-7 years of working experience.
• Complete at least 1-3 end-to-end Full implementation cycle and projects over 100 users
• Excellent and proven interpersonal skills, and strong stakeholder engagement skills with the ability to influence/persuade as well as engender trust and respect.
• Demonstrable experience of applying effective problem identification and problem-solving techniques
• Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Proficiency in Power BI for data visualization and reporting.
• Experience with SAP and other ERP System integration is a plus.
• Experience with development skill is a plus.
• Demonstrable understanding of data platform technology landscape and CRM technologies.
• Excellent communication and collaboration skills.

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