Senior/ Customer Service Officer (9-month Contract) (Based at HarbourFront Centre)

The Role

This position will be part of the team to enhance shoppers’ experiences through good customer service at assigned property.

Job Responsibilities

• Providing mall concierge services.
• Attending to shoppers’ queries in a professional manner.
• Assisting customers in loyalty programmes and mall redemption programmes.
• Attend and respond to feedback received across all platforms within the stipuated timeframe. 
• Encourage and influence good service mindset in the CS team and affirm positive behavior.
• Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters

Job Requirements

• Minimum GCE 'N' Level.
• At least 5 to 7 years of relevant experience in a retail or hospitality industry.
• Possess excellent communication and interpersonal skills.
• Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays.