Senior Manager, IS&T (Infrastructure) (Based in Singapore)

The Role

This position requires leading a team of network engineers to deliver network projects and provide operational support for Mapletree Group, ensuring seamless support for business growth. The primary responsibilities entail overseeing network architecture, policies, standard operating procedures, project management, operations, and vendor management to ensure both availability and security.

Job Responsibilities

• Responsible for overseeing the global network while maintaining a hands-on technical role.
• Responsible for leading and supporting network initiatives to ensure that the network infrastructure aligns with Mapletree Group's digitalisation efforts. This includes enhancing operational efficiency, building capabilities, and meeting compliance requirements.
• Design network infrastructure, policies, and procedures for continuous governance of the global network, both on-premise and in the Cloud. Establish architectural standards and ensure Mapletree Group's compliance with them.
• Ensure the availability and security of the network and its systems.
• Responsible for managing and planning network projects and operations effectively in complex environments. The operational tasks include Incident Management, Service Requests, Change Requests, and Problem Management.
• Manage a team of network engineers and outsourced vendors to ensure that networks meet the operational requirements. This includes organizing and, when necessary, providing off-hours support for critical network issues. This responsibility involves organizing and, when necessary, participating in off-hours support for critical network issues. The scope of support will cover various technologies deployed in Mapletree.
• Ability to develop and maintain Standard Operating Procedures (SOPs) and policies, and present new policies to management.

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• Proficient in LAN, WIFI, WAN, SDWAN, BGP, MPLS, and network protocols. Capable of managing firewalls and conducting security investigations. Collaborates effectively with other disciplines to meet project requirements.
• Support IT teams like SAP Basis, Network, and applications to deliver IT project solutions. Collaborate with various disciplines to meet multi-disciplinary project requirements.
• Provide first and second level support for internal network and voice infrastructure, as well as technical support to resolve any network and voice-related issues.
• Proficient in supporting Cisco VoIP systems, conducting network security reviews, patching, and audits. Responsibilities include configuring firewall rules, reviewing logs, and managing perimeter security.
• Provide monthly/quarterly security reports. Review and recommend processes to manage operations efficiently.
• Maintain SLA and ensure service quality; familiarity with Cisco VOIP and UC setup. Experience in multi-vendor VOIP setup is advantageous.
• Managing vendors and ensuring tasks are executed correctly.
• Responsible for acquiring network equipment and services, maintaining billing records, tracking contract expiration dates, and coordinating payments.
• Updating policies and SOPs, managing equipment inventory, preparing status reports for management, and handling corporate administrative procedures.

Job Requirements

• Degree in Information Technology and Cisco Certified Network Associate certification.
• Over 10 years of hands-on experience in regional IT networking and infrastructure support.
• Experienced in Cisco Networking, VOIP, Palo Alto, and Fortinet.
• Expert in hyperscalers’ networking, such as AWS, Azure, and Alibaba Cloud.
• A team-oriented self-starter with the ability to work independently in a fast-paced environment. Experienced IT professional with a clear understanding of IT operations and experience in optimizing these operations.
• Candidates who possess Mandarin language proficiency (able to understand, speak, read and write) will be preferred, to manage the China market.

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