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Career Details

Executive Customer Service Officer
Closing Date : 31 Oct 2021

The Role


To enhance the shoppers' experience through good customer service at VivoCity and ensure the smooth running of the customer service counter operations.


Job Responsibilities


·       Involved in mall concierge services which include attending to shoppers' queries, feedback and comment cards.

·       Assist in customer loyalty programmes, mall redemptions programmes and the sales of Mapletree shopping vouchers.

·       Encourage and influence good service mindset in the CS team and affirm positive behavior.

·       Work closely with the Executive, Customer Service and Assistant Manager, Customer Service to ensure check and balance of all premiums and/or vouchers issued to the department; and manage the sales of vouchers.

·       Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters.

·       Attend and respond to feedback received across all platforms within the stipulated timeframe; and liaise with tenants on acceptance of mall vouchers and ensure decals are prominently displayed within the premises.

·       Other responsibilities include monitoring inventory usage at the Customer Service Counters and updating all loyalty programme-related platforms when there are any changes to the participating tenants.


Job Requirements


·       Minimum Diploma or NITEC.

·       At least 2 years of relevant experiences in a Retail, Hospitality or Healthcare industry.

·       Possess excellent written and verbal communication skills, and able to perform well under pressure in a fast pace environment with minimum supervision.

·       Self-motivated, independent and meticulous with a keen eye for details.

·       Required to work on a 6-day work week, with 3 rotating shifts including weekends and Public Holidays.

·       Candidates with relevant Customer Service experience in a retail mall will be advantageous.



Specialization : Customer Service
Type of Employment : Regular Full-Time
Minimum Experience : 5 Years
Work Location : Singapore

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